University of Waterloo - Winter 2012
CS 490 - Information Systems Management
ANNOUNCEMENTS
- March 14: The sheet to be used to evaluate oral presentations has been
posted below.
- March 5: Check your email for a survey regarding the class on March 8th.
- March 5: The project specifications have been updated
- Feb 13: The project descriptions and schedule has been updated
- Feb 2: Reminder! Midterm Next Tuesday (7th), and the 9th is Project Selection Day.
- Jan 16: Library Call ID has changed again (uwd 1577) -- (2 copies now available). Assignment specs & groups have stabilized.
- Jan 8: Several updates below, including: Evaluation, Schedule (incl. midterm dates), Readings, Assignment.
- Jan 4: Library Call ID has been updated (uwd 1577). Note: Advanced reading for chapter 1 is not expected.
Contact Information
Instructor:
Dave Tompkins
dtompkins at uwaterloo.ca
Office: DC 3114, Phone: x31359
Office Hours: Mondays 2:30 – 3:30 or by appointment
Teaching Assistant:
Hadi Hosseini
h5hossei at uwaterloo.ca
Schedule
| DATE |
DESCRIPTION |
NOTES |
| Jan 3 |
Course Overview, Discussions, Course Decisions |
|
| Jan 5 |
Ch1: IS Management in the Global Economy |
|
| Jan 10 |
Ch2: The Top IS Job |
|
| Jan 12 |
Ch3: Strategic Uses of IT |
|
| Jan 17 |
Ch4: Strategic IS Planning |
|
| Jan 19 |
Ch5: Designing Corporate IT Architecture |
|
| Jan 24 |
Ch6: Managing Telecommunications |
|
| Jan 26 |
Ch7: Managing Corporate Information Resources |
|
| Jan 31 |
Ch8: Managing Partnership-Based IT Operations |
|
| Feb 2 |
Ch9: Technologies for Developing Effective Systems |
|
| Feb 7 |
Midterm 1: Ch2...Ch8 |
|
| Feb 9 |
Ch10: Management Issues in Systems Development |
|
| Feb 14 |
Ch11: Managing Information Security |
|
| Feb 16 |
Ch12: Supporting Information-Centric Decision Making |
|
| |
Reading Week |
|
| Feb 28 |
Ch13: Supporting IT-Enabled Collaboration |
|
| Mar 1 |
Ch14: Supporting Knowledge Work |
|
| Mar 6 |
Ch15: The Opportunities and Challenges Ahead |
|
| Mar 8 |
Review / Overflow / Post-Mortem... |
|
| Mar 13 |
Midterm 2: Ch9...Ch15 |
|
| Mar 15 |
- Computing Clouds (30 min)
Team Purple: Anthony, Desmond, Goce, Joseph
- Business Intelligence Systems (15 min)
Team Green: Steven
- Alternative Fuels (15 min)
Team
Black: Darren, Rafiq, Jack S.
- Virtual Bots (15 min)
Team magenta: Allen, Mark Le., Matt
|
|
| Mar 20 |
- Gamification (30 min)
Team Red: Regan, Sammy
- Motion Sensors (30 min)
Team Cyan: Tak, Jin, Lena, Stephanie, Wesley
- Artificial Assistants (15 min)
Team Orange: Aya, Cindy, Evgeny, James T.
|
|
| Mar 22 |
- Next-Gen HCI (45 min)
Team Brown: Alex F., Mark Li., Noel, Roman
- Remote Infrastructures (15 min)
Team White: Dmitry
|
|
| Mar 27 |
- Digital Wallets (45 min)
Team Pink: Alex M., James G., Nathan,
Stanley
- Online Education (30 min)
Team Blue: Elias, Jacob, Kevin K., Nathan
|
|
| Mar 29 |
- Robotics (45 min)
Team Grey: Behnoush, Irfan, Jack T.
- PDAs / Tablets / Smartphones (15
min)
Team Yellow: Kun, Sunny, Xiliang
|
|
Text Readings
- Chapter 1
- Skip: Meadwestvaco [24-40]
- Chapter 2
- Where is the Organization Headed?
- Skip: Toward IS Lite & LifeScan [55-58]
- The CIO's Responsibilities
- Skim: after the intro [60-72]
- Skip: case studies
- * Governing...
- Skip: Duke Energy [75-76]
- Skim: [85-90]
- Chapter 3
- Skim: Business-to-Employee, GE Energy [107-111]
- Skip: A day in life of... [118-120]
- Chapter 4
- Chapter 5
- Skip: Introduction [174-175]
- Skim: Attributes of Enterprise Distributed Systems [175-177]
- Skim: Types of Enterprise Distributed Systems [179-196]
- Read the 3i Case Example fully [190-191]
- Read the General Motors Case Example fully [195]
- Chapter 6
- pg. 216-217: The Future of Telecommunications
- pg. 219: The Internet and Telecommunication Services
- pg. 222-223: Extranets and National Semiconductor Case Example
- pg. 223-225: Skim if you don’t know VoIP and Video Telephony Digital Convergence
- pg. 225-226: Skim Toronto Pearson International Airport
- pg. 226-230: Skim if you forget OSI reference and 7 layers
- pg. 230-232: Rate of Change, Wireless Century, Licensing
- pg. 232: Skim WPAN
- pg. 234: BMW Case Example
- pg. 234: Skim WMAN
- pg. 237: 3G cellular (if you don't know what it is)
- pg. 237-238: VSAT and Wireless Meshes
- pg. 238-240: American Greetings Case Example
- pg. 242-243
- pg. 245-247: The Role of the IS Department
- Chapter 7
- P250, 251: Read bullet points, skim/skip rest
- P252-260: Skim (mostly covered in CS 348)
- P262-268 (Data Warehouses): Read
- P268-270 (Document Management): Read
- P270-273 (DM Case study): Skim
- P276-282 (Content
management): Read
- P282-284 (Blogs): Read (especially case study)
- Chapter 8
- • Introduction [Read only the last 2 paragraphs] pg.289
• Solving
Operational Problems: A portfolio Approach pg.289
• Operational
Measures pg.290
o Skim: The Importance of Good Management pg.290-294
o Skim: What’s New in Operations pg.291-293
o Skim: Case Example:
Microsoft pg.293-294
o Skip: Outsourcing IS Functions [The first 2
paragraphs] pg.294-295
• The Driving Forces Behind Outsourcing pg.
295
• Changing Customer – Vendor Relationships [especially Figure
8-2] pg. 296
o Skim: Outsourcing’s History pg.297-302
• Case
Example: ANZ Banking Group Ltd. pg.300-301
o Skim: Case Example:
EASTMAN KODAK COMPANY pg. 303-305
o Skim: Managing Outsourcing
pg.302-307
o Skim: Offshoring pg.307-315
• Case Example: HEWITT
ASSOCIATES pg.311-313
o Skim: Insourcing pg.315-316
o Skip:
Conclusion pg.316
- Chapter 9
- p.324 - Structured Development
- p.326 - Software Prototyping
- p.328 - Timeboxing
- p.328-329 - DuPont Case
- p.330-331 - MGM Case
- p.332-338, skip Hong Kong Exchanges and Clearing
- p.342-345 Application Servers, Java, Web Services
- p.345-347 Case: Building a Web Service
- p.349-351 Preparing for On-the-Fly Web Services Development
- Chapter 10
- If you have taken PD5 (Project Management) skim the chapter lightly.
Take note of the figures (p.368, 376) and various term definitions.
- If you have not taken PD5, read the whole thing.
- Not all of the cases are good so concentrate on:
- The BOC Group (p 364)
- Amazon (p.380)
- Chapter 11
- Chapter scan available online
- Read the whole chapter except for:
- Skip Case Study: Credit Card Fraud
(401-402)
- Skip Case Study: An Internet Services
Company (410-411)
- Skip Case Study: UT Austin (415-417)
- Chapter 12
- Read
- pg. 427-429, 432-433
- pg. 435-438, 440-444
- pg. 446-447
- pg. 448-460
- Read Case studies
- American Express pg. 444
- Delta Airlines pg. 449
- Chapter 13
- Read: Teams: Basis of Organization, Groups in Organizations - pg
464-466
- Read: All from pg 468 - 473
- Read: All from pg 475 - 487
- Skim: TI Case Study
- Skim: Boeing Case Study
- Supporting Negotiation to Managing Crises pg 489 - 494
- Motivating a Virtual Workforce pg 495 - 497
- Chapter 14
- pg. 502-503: (Skim) Companies Want to Manage Knowledge
- pg. 503-504: A Model for Managing Knowledge
- pg. 505: Knowledge Creation and Capture
- pg. 506-507: (Skim) Knowledge Absorption and Reuse
- pg. 508-509: Case Study, BP
- pg. 509: Knowledge Organization and Categorization
- pg. 512: Knowledge Distribution and Access
- pg. 512-514: (Skim) Case Study, A U.S. Energy Company
- pg. 514: Building Customer Capital
- pg. 514-515: (Skim) Case Study, A North American Bank
- pg. 515: The Cultural Side of Knowledge Management
- pg. 516-517: (Skim) Watch Out for Cultural Red Flags
- pg. 518: Design the System to Match What the Users Value
- pg. 520-523: Intellectual Capital Issues
- pg. 523-525: Wikis
- pg. 525-527: What is Computer Ethics
- pg. 527-529: (Skim) Information Privacy (Just understand the use of
cookies and RFID. Read over the five ways to increase information privacy)
- pg. 529-530: Intellectual Property Rights (Read in FULL)
- pg. 531: (Skim) Legal Jurisdiction
- pg. 532: Online Contracting
- pg. 533: Case Study, Clickwrap Agreements
- pg. 533-534: Conclusion
- Chapter 15
- Read 539-542- Introduction and Hot Issues- Challenges or Opportunities
- Skip 543-545- The Learning Organization, Mental Models andProcesses
Rather Than Functions
- Read 545-546- Communities Rather than Groups
- Skip 546-547- National Semiconductor
- Read 547-552- Virtual Rather Than Physical , Self-Organizing Rather
- Than Designed, Semco, S.A. Case, and Adaptable Rather Than Stable
- Skip 553- Capital One Case Study
- Read 554-556- Distributed Rather Than Centralized
- Read 556-564- Capturing the world of connections
- Read 565-568- Moving Forward
- Skip 568-572- Increasing Executives' Understanding of IT
- Read 572- Conclusion
Course Notes
Course notes are available in LEARN.
Assignment
Project
Evaluation
| 5% |
In-class work / participation |
| 25% |
Midterm 1 |
| 25% |
Midterm 2 |
| 20% |
Assignment |
| 25% |
Project |
Policies
- Late work will not be accepted. Unauthorized missed assignment material, projects and examinations will receive a grade of zero.
- All students are expected to contribute equally to group work.
The following information is all available in the course outline:
Course Meet Times
Lectures: Tuesdays & Thursdays 11:30-12:50 MC4064
Course Description (Official Calendar description)
The integration of business and technical considerations in the design, implementation and management of information systems. Topics include: IS planning and development; business, management, executive, and strategic information
systems, including case studies of selected large- scale systems; decision support systems; end-user training and development; systems security, disaster planning and recovery. Practical examples of information systems in industry.
Prereq: CS 350 or SE 350; Computer Science students only
Antirequisites: AFM/ACC 241, CS 330, MSCI 441, CS480
Course Objectives
This course is intended to emphasize the integration of business and technical considerations in the design, implementation and management of information systems. Students will be introduced to various business and management
information systems, and the environment in which they function. The students will learn the theory and practical application of these systems, as well as their implementation in the business community.
Textbook
McNurlin, Barbara
C. and Ralph H. Sprague, Jr. (2009). Information Systems Management in Practice, Eighth Edition, Pearson Prentice Hall.
Library Copy: uwd 1577 (3 hr)
Topic Overview (Approximate)
- Information Systems (1.5 hours)
Introduction to information systems: the technologies; the organization; management issues in information systems development.
- Business Information Systems (9 hours)
Overview of concepts, technical considerations and applications
of various business information systems, such as banking, financial, insurance, marketing, manufacturing, production, human resource, and office information systems. This may include local business and industrial systems.
-
Information
Systems in Management (9 hours)
Concepts, technical issues and applications of management and executive information systems, decision support systems, expert systems in business, and various strategic information systems.
-
Managing
Information Systems (7.5 hours)
Structured information systems planning. Acquiring information system resources. Managing data resources. Information systems operations. Telecommunications and distributed systems.
-
Information
Systems Development (6 hours)
Defining system requirements. Information system design and implementation. Managing systems development projects. End user development.
- Other Issues in Information Systems (3 hours)
Education of executives and users. Computer security. Disaster planning and recovery.
Academic Integrity
In order to maintain a culture of academic integrity, members of the University of Waterloo community are expected to promote honesty, trust,
fairness, respect and responsibility. [Check www.uwaterloo.ca/academicintegrity/ for more information.]
Grievance
A student who believes that a decision affecting some aspect of his/her university life has been unfair or
unreasonable may have grounds for initiating a grievance. Read Policy 70, Student Petitions and Grievances, Section 4, www.adm.uwaterloo.ca/infosec/Policies/policy70.htm. When in doubt please be certain to contact the department's
administrative assistant who will provide further assistance.
Discipline
A student is expected to know what constitutes academic integrity [check www.uwaterloo.ca/academicintegrity/] to avoid committing an academic offence, and to
take responsibility for his/her actions. A student who is unsure whether an action constitutes an offence, or who needs help in learning how to avoid offences (e.g., plagiarism, cheating) or about 'rules' for group work/collaboration
should seek guidance from the course instructor, academic advisor, or the undergraduate Associate Dean. For information on categories of offences and types of penalties, students should refer to Policy 71, Student Discipline,
www.adm.uwaterloo.ca/infosec/Policies/policy71.htm. For typical penalties check Guidelines for the Assessment of Penalties,
www.adm.uwaterloo.ca/infosec/guidelines/penaltyguidelines.htm.
Appeals
A decision made or penalty imposed
under Policy 70 (Student Petitions and Grievances) (other than a petition) or Policy 71 (Student Discipline) may be appealed if there is a ground. A student who believes he/she has a ground for an appeal should refer to Policy 72 (Student
Appeals) www.adm.uwaterloo.ca/infosec/Policies/policy72.htm.
Note for Students with Disabilities
The Office for persons with Disabilities (OPD), located in Needles Hall, Room 1132, collaborates with all academic departments to
arrange appropriate accommodations for students with disabilities without compromising the academic integrity of the curriculum. If you require academic accommodations to lessen the impact of your disability, please register with the OPD
at the beginning of each academic term.
Accommodation Due to Illness
http://www.registrar.uwaterloo.ca/students/accom_illness.html